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Business model design, customer relationship proneness, and customer experience quality.
Baoliang Hu
Yuwen Zhu
Suping Zhang
Minfei Zhou
Published in:
Technol. Anal. Strateg. Manag. (2024)
Keyphrases
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business models
electronic commerce
customer satisfaction
conceptual framework
user experience
service quality
conceptual design
quality function deployment
case study
product information
data sets
web services
information technology
customer relationship management
customer service