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Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test.
Chorng-Shyong Ong
Jung-Yu Lai
Published in:
Comput. Hum. Behav. (2007)
Keyphrases
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user satisfaction
knowledge management systems
kolmogorov smirnov
structural equation modeling
information systems
knowledge management
databases
case study
software engineering
development process
service quality
learning experience
knowledge sharing
statistical tests
perceived usefulness
information quality