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Investigation of customer churn insights and intelligence from social media: a netnographic research.
Jishnu Bhattacharyya
Manoj Kumar Dash
Published in:
Online Inf. Rev. (2021)
Keyphrases
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customer churn
social media
prediction model
customer relationship management
churn prediction
data mining technology
social networks
eye tracking data
data mining
regression model
big data
eye tracking
customer segmentation
model selection
data analysis
clustering algorithm
machine learning