Trust and Quality Assurance in Business-to-Consumer Electronic Commerce: Enhancing Consumer Acceptance and Participation.
Dat-Dao NguyenDennis KiraPublished in: PACIS (2000)
Keyphrases
- electronic commerce
- quality assurance
- electronic transactions
- electronic marketplaces
- quality control
- brokerage services
- online banking
- trust model
- monitoring system
- software development
- software testing
- mobile commerce
- quality assessment
- reputation mechanisms
- software quality
- business models
- transaction cost economics
- small and medium sized enterprises
- business transactions
- negotiation protocol
- digital libraries
- artificial intelligence