Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems.
Chrwan-Jyh HoHon-Shiang LauPublished in: Eur. J. Oper. Res. (1999)
Keyphrases
- service systems
- operating conditions
- steady state
- queueing model
- control strategy
- arrival rate
- service level
- queue length
- fault diagnosis
- service oriented
- web technologies
- scheduling problem
- call center
- heavy traffic
- enterprise systems
- neural network
- class distribution
- reinforcement learning
- stochastic models
- markov chain
- learning algorithm
- artificial intelligence
- expert systems
- state dependent
- decision trees
- mathematical model
- special case
- active learning