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Performance Journey Mapping: A Tool-supported Framework for Service Performance Assessment in SMEs.
Elisabeth Pergler
Angelika Höber
Doris Weitlaner
Hans-Peter Grahsl
Christoph Ehrenhöfer
Published in:
ISD (2014)
Keyphrases
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main contribution
web services
data sets
information systems
digital libraries
mobile robot
steady state
conceptual model
user friendly
service quality
virtual organization