Customer Satisfaction with Cell Phone Banking in South Africa.
Irwin BrownPaul LickerKudzai KashoraPublished in: AMCIS (2010)
Keyphrases
- customer satisfaction
- south africa
- internet banking
- south african
- information technology
- information and communication technologies
- service quality
- commercial banks
- online shopping
- higher education
- customer service
- marketing strategies
- customer reviews
- user satisfaction
- customer data
- customer retention
- core competence
- information quality
- online learning
- customer churn
- developing countries
- customer loyalty