Web-Based Intelligent Call Center for an Intensive Care Unit.
Kyungsook HanDongkyu LeePublished in: Web Intelligence (2001)
Keyphrases
- call center
- web based intelligent
- intensive care unit
- decision support system
- intensive care
- medical data
- blood pressure
- high risk
- arrival rate
- service level
- clinical data
- service quality
- queue length
- agent technology
- medical knowledge
- databases
- heart rate
- real time
- steady state
- patient data
- intelligent agents
- decision makers
- case based reasoning
- data analysis
- decision trees
- data mining