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Understanding the Opinion Forming Processes of Experts and Customers During Evaluations of Automotive Sounds.
Louise Humphreys
Sebastiano Giudice
Paul A. Jennings
Rebecca Cain
Garry Dunne
Mark Allman-Ward
Published in:
HCI (17) (2009)
Keyphrases
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customer satisfaction
automotive industry
process model
sentiment analysis
neural network
human experts
customer service
business activities