Disentangling the factors driving user satisfaction with travel review websites: content, social or hedonic gratifications.
Ping WangHongxiu LiPublished in: PACIS (2019)
Keyphrases
- user satisfaction
- perceived usefulness
- user perceptions
- structural equation modeling
- web content
- website
- service quality
- information systems
- social context
- user generated
- social networks
- social interaction
- user generated content
- technology acceptance
- user acceptance
- social media
- information quality
- social networking websites
- customer satisfaction
- quality attributes
- continuance intention
- online communities
- computer self efficacy
- user experience
- social networking sites
- databases
- knowledge sharing
- factors that influence
- social capital
- statistical tests
- online stores