Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service.

Shujing Sun Yang Gao Huaxia Rui

Published in: HICSS (2021)

Keyphrases

customer service
social media
customer behavior
inventory control
customer satisfaction
social networks
social context
dynamical systems
big data
user generated content
customer support
online social networks
governmental organizations
call center
real time
health care
cooperative
e learning
databases