Developing a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress.
Jacques Louis Du PreezMary TateAlireza NiliPublished in: CoRR (2016)
Keyphrases
- design methodology
- case study
- design process
- project management
- design decisions
- future plans
- current status
- real time
- design requirements
- conceptual model
- online learning
- focus group
- data collection and analysis
- development lifecycle
- quality function deployment
- participatory design
- conceptual framework
- systems development
- service oriented
- collaborative learning
- management system
- end users
- user interface
- web services