Business Value in Complex IT Service Engagements: Realization is Governed by Patterns of Interaction.
Susan U. StuckyMelissa CefkinYolanda A. RankinBen ShawJakita Owensby ThomasPublished in: HICSS (2010)
Keyphrases
- human computer interaction
- web services
- complex environments
- data mining techniques
- temporal patterns
- user interaction
- pattern mining
- website
- interaction patterns
- pattern discovery
- service oriented
- complex systems
- higher level
- real world
- business intelligence
- information services
- service composition
- digital libraries
- customer service
- communication patterns
- complex patterns
- open distributed systems