A Quality Management-Based Approach to Evaluate Public Services: A Case Study in Brazil.
Glauco Vitor PedrosaVitor Gomes MenezesRejane FigueiredoPublished in: HICSS (2020)
Keyphrases
- quality management
- public services
- data quality
- fuzzy theory
- quality assessment
- e government
- human factors
- project management
- service quality
- systems development
- water quality
- public sector
- service oriented
- case study
- information systems
- quality improvement
- e learning
- literature review
- fuzzy clustering
- fuzzy inference
- software projects
- government services
- neural network
- electronic commerce
- image quality
- data warehouse
- real world