Semantics between customers and providers: The relation between product descriptions, reviews, and customer satisfaction in E-commerce.
Carlos A. Rodriguez-DiazSergio JiménezDaniel BejaranoJulio A. Bernal-ChávezAlexander F. GelbukhPublished in: CoRR (2022)
Keyphrases
- customer satisfaction
- product descriptions
- online shopping
- customer reviews
- product search
- service quality
- customer loyalty
- internet banking
- electronic commerce
- service providers
- customer service
- user satisfaction
- customer data
- marketing strategies
- binary relations
- website
- customer retention
- semantic information
- customer support
- core competence
- information systems
- real time
- quality of service
- cloud computing
- web search
- end users
- database systems
- database