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The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review.

Liss JenneboerCarolina HerrandoEfthymios Constantinides
Published in: J. Theor. Appl. Electron. Commer. Res. (2022)
Keyphrases
  • literature review
  • case study
  • current issues
  • customer loyalty
  • data mining
  • decision making
  • data management
  • service quality
  • customer satisfaction