Customer Churn Prediction In Telecommunication Industry Using Machine Learning Classifiers.
Nurul Izzati MohammadSaiful Adli IsmailMohd Nazri KamaOthman Mohd YusopAzri AzmiPublished in: ICVISP (2019)
Keyphrases
- customer churn
- churn prediction
- prediction model
- machine learning
- machine learning algorithms
- decision trees
- data mining
- machine learning methods
- random forest
- feature selection
- rule induction
- credit risk
- naive bayes
- customer relationship management
- training data
- learning algorithm
- text classification
- neural network
- data mining technology
- case study
- regression model
- prediction accuracy
- information extraction
- support vector
- class labels
- text mining
- training set
- classification algorithm
- feature set
- rough sets
- knowledge discovery
- association rules