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CPACS: Customer Preference-Aware Customer Service Solutions Recommendation.
Shuangshuang Guo
Mingli Yin
Wenbin Zhang
Ming Xu
Yujia Wang
Yuliang Shi
Published in:
ICBDT (2021)
Keyphrases
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customer service
customer behavior
user preferences
customer satisfaction
call center
inventory control
governmental organizations
customer support
recommender systems
collaborative filtering
intelligent agents
personal preferences