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Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments.
Brian Detlor
Kathryn Ball
Published in:
Coll. Res. Libr. (2015)
Keyphrases
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qualitative analysis
quantitative analysis
content analysis
user satisfaction
fault tree
singular value decomposition
likert scale
image retrieval
relative importance
image sequences
computer aided
service quality
literature review
pairwise comparison
user comments