Feedback control ideas for call center staffing.
Manuel Ruiz ArahalDaniel R. RamírezEduardo F. CamachoPublished in: ECC (2009)
Keyphrases
- call center
- feedback control
- closed loop
- optimal control
- service level
- open loop
- adaptive control
- asymptotically optimal
- service quality
- arrival rate
- queue length
- service systems
- heavy traffic
- autonomous control
- networked control systems
- artificial intelligence
- control method
- queueing model
- bayesian networks
- long time delay
- real time
- control law
- steady state
- supply chain
- machine learning