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Understanding Service Variability for Profitable Software as a Service: Service Providers' Perspective.
Eng Lieh Ouh
Stan Jarzabek
Published in:
CAiSE (Forum/Doctoral Consortium) (2014)
Keyphrases
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service providers
software as a service
cloud computing
web services
service quality
end users
service provision
multi tenant
incident management
personal data
database
service requests
data management
data center
business models
business opportunities