An Approach to Data-driven Adaptable Service Processes.
George AthanasopoulosAphrodite TsalgatidouPublished in: ICSOFT (1) (2010)
Keyphrases
- data driven
- customer service
- service providers
- neural network
- service composition
- information services
- management system
- information retrieval
- data mining
- data sets
- end users
- web services
- decision making
- learning algorithm
- service oriented
- service quality
- model driven
- customer satisfaction
- network resources
- service management