Triggering an internal service innovation in manufacturing firms.
Yang Yang ZhaoJohn KafkaPublished in: IEEM (2015)
Keyphrases
- technological innovation
- information technology
- service providers
- manufacturing companies
- service oriented
- web services
- strategic decisions
- quality control
- competitive advantage
- service discovery
- service oriented architecture
- network effects
- production planning
- service quality
- service composition
- information services
- internal and external
- production cost
- manufacturing systems
- technology transfer
- management system
- end users
- case study