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Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model.

Ling ZhaoYaobin LuLong ZhangPatrick Y. K. Chau
Published in: Decis. Support Syst. (2012)
Keyphrases
  • customer satisfaction
  • service quality
  • value added services
  • electronic commerce
  • user satisfaction
  • database
  • information systems
  • data management