Customer Coalitions in Electronic Markets.
Maksim TsvetovatKatia P. SycaraYian ChenJames YingPublished in: AMEC (2000)
Keyphrases
- electronic markets
- electronic commerce
- purchase behavior
- business models
- coalition formation
- electronic marketplaces
- business transactions
- search costs
- moral hazard
- key factors
- electronic business
- coalitional games
- service quality
- customer satisfaction
- customer relationship management
- customer behavior
- databases
- trading partners
- network effects
- online auctions