Relationships between system quality, service quality, and customer satisfaction: M-commerce in the Jordanian context.
Anas Abdelsatar Mohammad SalamehHartini AhmadFaisal ZulhumadiFaruq Muhammad AbubakarPublished in: J. Syst. Inf. Technol. (2018)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- online shopping
- information quality
- electronic commerce
- quality of service
- information systems
- product design
- customer service
- contextual information
- call center
- competitive advantage
- competitive environment
- marketing strategies
- job satisfaction
- customer retention
- databases
- incident management
- customer data
- customer support
- web services
- data mining