Using Big Data to Improve Customer Experience and Business Performance.
Jeffrey SpiessYves T'JoensRaluca DragneaPeter SpencerLaurent PhilippartPublished in: Bell Labs Tech. J. (2014)
Keyphrases
- big data
- business intelligence
- unstructured data
- data analysis
- cloud computing
- electronic commerce
- high volume
- data science
- data management
- big data analytics
- data processing
- knowledge discovery
- social media
- massive data
- vast amounts of data
- data intensive
- information systems
- social computing
- customer service
- data warehousing
- parallel processing
- databases
- information extraction
- data mining