A Five-Step Method to Tune Your ITSM Processes.
Stuart Diaz GalupRonald DatteroPublished in: Inf. Syst. Manag. (2010)
Keyphrases
- synthetic data
- high precision
- dynamic programming
- detection method
- main contribution
- similarity measure
- classification accuracy
- computationally efficient
- support vector machine
- significant improvement
- information systems
- neural network
- cost function
- computational cost
- data sets
- prior knowledge
- edge detection
- mutual information
- computational complexity
- feature extraction
- service providers
- detection algorithm
- decision trees
- mathematical model
- matching algorithm