Statistical methods for automated generation of service engagement staffing plans.
Jianying HuBonnie K. RayMoninder SinghPublished in: IBM J. Res. Dev. (2007)
Keyphrases
- statistical methods
- statistical analysis
- computational methods
- service systems
- call center
- biological data
- web services
- machine learning
- machine learning methods
- statistical models
- service providers
- statistical tests
- service quality
- statistical approaches
- learning environment
- statistical analyses
- probability density function
- service oriented
- statistical inference
- data mining techniques
- service discovery
- risk factors
- plan recognition
- database
- heavy traffic
- computer vision
- human resources
- similarity measure
- image quality