Detecting Customer Churn Signals for Telecommunication Industry Through Analyzing Phone Call Transcripts with Recurrent Neural Networks.
Junmei ZhongWilliam LiPublished in: MLDM (1) (2019)
Keyphrases
- recurrent neural networks
- customer churn
- customer relationship management
- churn prediction
- customer base
- prediction model
- neural network
- feed forward
- data mining technology
- artificial neural networks
- recurrent networks
- eye tracking data
- reservoir computing
- nonlinear dynamic systems
- echo state networks
- data mining applications
- eye tracking
- genetic algorithm
- customer segmentation
- data mining methods
- visual attention
- knowledge discovery
- case study
- data mining
- real world