Emotion as a Signal of Product Quality: Exploring Its Effects on Purchase Decisions In Online Customer Reviews.

Junpeng Guo Xiaopan Wang Yi Wu

Published in: CONF-IRM (2018)

Keyphrases

product quality
customer reviews
process control
quality control
opinion mining
product reviews
product features
real time
customer satisfaction
purchase intention
knowledge base
software quality
positive or negative
product development
vision system
user interface
case study
machine learning