Artificially Human: Examining the Potential of Text-Generating Technologies in Online Customer Feedback Management.
Dzmitry KatsiubaTannon KewMateusz DolataMatej GuricaGerhard SchwabePublished in: ICIS (2023)
Keyphrases
- human factors
- information retrieval
- customer relationship management
- online learning
- text retrieval
- information management
- information systems
- real time
- management system
- text mining
- human generated
- feedback mechanisms
- reputation mechanisms
- health services
- motor skills
- customer service
- internet enabled
- current status
- web intelligence
- human subjects
- project management
- text documents
- knowledge management
- relevance feedback
- decision making