Building Business-Based Service Levels for IT Outsourcing Contracts: The Measure to Manage (M2P) Performance Measurement System.
Edward LewisPublished in: ECIS (2000)
Keyphrases
- service level
- supply chain
- business process
- information systems
- supply chain management
- business processes
- call center
- lead time
- information technology
- electronic commerce
- decision making
- data mining
- service level agreements
- principal agent
- construction industry
- planning horizon
- business rules
- total cost
- mission critical
- inventory management
- business transactions
- lot sizing
- transaction costs
- petri net
- inventory models
- inventory policy
- human resource management
- graphical models
- probabilistic model