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A Combined Application of SERVQUAL and fuzzy DEMATEL to Evaluate a University's Service Quality.
V. Reza Bayu Kurniawan
Oktavia Puput Dwi Sawitri
Trisna Yulianti
Dyah Ari Susanti
Fransiska Hernina Puspitasari
Published in:
ICONETSI (2022)
Keyphrases
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service quality
customer satisfaction
user satisfaction
electronic commerce
service providers
quality of service
information systems
competitive advantage
online shopping
fuzzy sets
website
membership functions
knowledge management
call center
information quality