Usability and self-service information technology: Cognitive engineering in product design and evaluation.
Graham I. JohnsonMark G. WestwaterPublished in: AT&T Tech. J. (1996)
Keyphrases
- product design
- life cycle
- information technology
- interaction design
- design process
- conceptual design
- concurrent engineering
- knowledge management
- customer satisfaction
- knowledge engineering
- manufacturing process
- product development
- customer requirements
- user centered
- product quality
- mass customization
- usability evaluation
- neural network
- creative design
- interface design
- information systems
- information processing
- user satisfaction
- object oriented
- relational databases
- case study
- artificial intelligence
- information retrieval