The IT Products-Services Stack and Vendor Quality.

Jason Nicholas Kuruzovich Shu Han R. Thiagarajan

Published in: AMCIS (2009)

Keyphrases

high quality
service quality
web services
service providers
end users
quality assessment
product quality
service composition
higher quality
software vendors
customer requirements
product information
customer service
user centric
quality control
quality measures
information services
case study