Consumers' Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce.

Yimeng Qi Rong Du Ruiqian Yang

Published in: HCI (26) (2022)

Keyphrases

customer service
trust model
trust relationships
consumer trust
reputation models
databases
automated trust negotiation
online retailers
online consumer
electronic marketplaces
customer behavior
customer satisfaction
purchase intention
governmental organizations
virtual communities
e learning
real time