Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience.
Satish KrishnanBarney C. C. TanShan Ling PanPublished in: EGES/GISP (2010)
Keyphrases
- e government
- process model
- secure information sharing
- service delivery
- service provision
- public services
- electronic government
- business processes
- public sector
- customer service
- government services
- government agencies
- inter organizational
- process mining
- business process
- information sharing
- state government
- digital government
- public administration
- customer satisfaction
- knowledge management
- federal government
- service providers
- governmental organizations
- event logs
- web services
- service offerings
- workflow management systems
- web portal
- developing countries
- software process
- information systems
- information technology
- service oriented
- business process change
- metadata