Towards Real-time Customer Experience Prediction for Telecommunication Operators.
Ernesto Diaz-AvilesFabio PinelliKarol LynchZubair NabiYiannis GkoufasEric BouilletFrancesco CalabreseEoin CoughlanPeter HollandJason SalzwedelPublished in: CoRR (2015)
Keyphrases
- real time
- churn prediction
- customer churn
- telecommunication services
- prediction model
- prediction accuracy
- data mining
- high speed
- vision system
- electronic commerce
- prediction algorithm
- rule induction
- decision trees
- computer vision
- user experience
- database
- customer knowledge
- learning algorithm
- credit risk
- customer service
- prediction error
- low cost
- control system
- artificial neural networks
- information technology
- information systems