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Research on Logistics Service Quality Improvement Based on A-KANO Model: An Application of Express Industry in China.
Wen Meng
Yuqi Han
Qingliang Meng
Fen Zhou
Published in:
WHICEB (2013)
Keyphrases
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quality improvement
real time
supply chain
objective function
probability distribution
logistics service
artificial intelligence
e learning
case study
high quality
probabilistic model
quality control