Cyber-Physical Customer Management for Internet of Robotic Things-Enabled Banking.
Milad HajiabbasiEhsan AkhtarkavanBabak MajidiPublished in: IEEE Access (2023)
Keyphrases
- cyber physical
- cyber physical systems
- commercial banks
- retail banking
- customer relationship management
- situation awareness
- physical world
- social networks
- customer churn
- banking services
- information systems
- real time
- internet banking
- mobile robot
- banking industry
- decision support
- financial services
- knowledge management
- physical space
- decision making
- marketing strategies
- data processing