Impact of product quality on customer satisfaction: A Systematic Literature Review.
Anuj BhowmickArumugam SeetharamanPublished in: ICVARS (2023)
Keyphrases
- literature review
- customer satisfaction
- product quality
- product design
- service quality
- quality control
- process control
- case study
- information systems development
- online shopping
- product development
- marketing strategies
- current issues
- user satisfaction
- control system
- expert systems
- image processing
- customer retention