Automatic classification of Customer Complaints in a Chilean Company Using DialogFlow.
Luis GuerreroBilly PeraltaOrietta NicolisLuis Alberto CaroPublished in: SCCC (2022)
Keyphrases
- automatic classification
- customer service
- call center
- customer data
- customer relationship management
- customer churn
- customer support
- customer satisfaction
- customer behavior
- automatic detection
- customer segmentation
- churn prediction
- customer base
- service level
- web page classification
- service quality
- electronic commerce
- automatically classify
- features extraction
- case study
- customer knowledge
- marketing campaigns
- image dataset
- competitive environment
- customer requirements
- user satisfaction
- semi supervised learning