The role of users and customers in digital innovation: Insights from B2B manufacturing firms.
Thomas AbrellMatti PihlajamaaLaura KantoJan vom BrockeFalk UebernickelPublished in: Inf. Manag. (2016)
Keyphrases
- potential customers
- end users
- network externalities
- user interface
- user interaction
- technological innovation
- collaborative filtering
- digital information
- data mining
- user satisfaction
- information goods
- sensemaking
- customer satisfaction
- manufacturing systems
- user profiles
- recommender systems
- information systems
- user groups
- quality control
- social media
- information technology