A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing.
Thomas L. HuberThomas Alexander FischerJens DibbernRudy HirschheimPublished in: J. Manag. Inf. Syst. (2014)
Keyphrases
- process model
- business process
- information technology
- service providers
- business processes
- information systems
- process mining
- inter organizational
- business rules
- relational databases
- public sector
- petri net
- software process
- data model
- e government
- event logs
- business process models
- object oriented
- public administration
- digital government
- artificial intelligence
- researchers and practitioners
- data warehouse
- domain knowledge
- service delivery
- control flow
- feature selection