The multiple criteria and sub-criteria for electronic service quality evaluation: an interdependence perspective.
Tsuen-Ho HsuLi-Chu HungJia-Wei TangPublished in: Online Inf. Rev. (2012)
Keyphrases
- multiple criteria
- quality evaluation
- multi criteria
- decision makers
- decision problems
- evaluation model
- human perception
- multi criteria decision making
- decision aid
- multi objective
- quality metrics
- group decision making
- mathematical programming
- multi attribute
- influence diagrams
- preference models
- decision making
- precision and recall
- evolutionary algorithm
- expert systems
- bayesian networks