Service Level Management - Challenges and their Relevance from the Customers' Point of View.

Philipp Unterharnscheidt Axel Kieninger

Published in: AMCIS (2010)

Keyphrases

service level
call center
service systems
customer relationship management
service requirements
supply chain
lead time
inventory models
data management
total cost
customer service
service level agreements
decision making
web services
bayesian networks
inventory policy