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The Impact of Online Product Reviews on Product Returns.

Nachiketa SahooChrysanthos DellarocasShuba Srinivasan
Published in: Inf. Syst. Res. (2018)
Keyphrases
  • online product reviews
  • opinion mining
  • sentiment classification
  • customer reviews
  • product reviews
  • sentiment analysis
  • product features
  • text classification
  • data mining
  • customer satisfaction
  • positive or negative