E-Service: The Revenue Expansion Path to E-Commerce Profitability.
Roland T. RustP. K. KannanAnupama D. RamachandranPublished in: Adv. Comput. (2005)
Keyphrases
- customer base
- market share
- service providers
- electronic commerce
- service oriented
- web services
- return on investment
- product information
- venture capital
- customer service
- electronic business
- service composition
- business models
- endpoints
- agent mediated
- information services
- shortest path
- online services
- management system
- service discovery
- revenue management
- purchase decision
- online stores
- internet services
- customer satisfaction
- information systems
- service quality
- end to end
- website