The Effects of Competition on Referral Alliances of Professional Service Firms.
Inwoo NamThomas S. GrucaRoger TracyPublished in: Organ. Sci. (2010)
Keyphrases
- network effects
- strategic decisions
- switching costs
- service providers
- third party
- information technology
- service oriented
- information systems
- proprietary software
- service discovery
- service composition
- supply chain
- competitive advantage
- technology adoption
- web services
- website
- social networks
- service quality
- management system
- customer satisfaction
- customer service
- pricing strategies
- decision making
- competitive environment